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Charity Shop Floor Assistant

CHAS runs a number of charity shops across Scotland, selling donated stock as well as new goods to raise the vital funds required to care for children and their families. You will be volunteering within our retail team, assisting with the day to day running of the shop floor and provide excellent customer service.

Thanks for your interest in helping in our charity shops. As a Charity Shop Volunteer, you will play an important role in helping raise vital funds to support children with life-shortening conditions and their families. Information on the role can be found below and to apply, please click here 


What activities will I be involved in?

  • Welcoming and assisting customers
  • Accepting donations and registering donors for Gift Aid
  • Merchandising and displaying stock
  • Serving customers at the till point
  • Creating new and exciting window displays

What skills and abilities would I bring to the role?

  • Good communication skills and attention to detail
  • A good understanding of excellent customer service
  • A real aptitude for team working
  • The ability to represent CHAS enthusiastically and appropriately
  • Shared values with the organisation

How much time should I offer?

You can volunteer Monday to Saturday (Monday to Sunday in Dunfermline), in the morning or afternoon. Shifts usually last for 4 hours, but this can be flexible. This can be weekly, fortnightly, monthly, and even on a bank basis.

What ongoing learning/support/guidance will I receive?

It's important to us that you feel happy, safe and confident in your role. You will be invited to complete a short core learning package that is tailored to your role. This can be done online or face to face with support. 

We are always developing new opportunities for volunteers to learn and offer a range of options for volunteers including over 25 free accredited online training courses from counselling skills to customer service through our partner organisation Skills Network Scotland.

We also offer a full induction where we provide full training. Trial shifts can also be arranged to help you decide if this is the right role for you.

What are the potential benefits to me?

  • Learning new skills
  • Getting involved in your local community and making a real difference to the families of children with a life-shortening condition
  • Adding to your CV
  • Meeting new people

If you are interested in volunteering for your Duke of Edinburgh please get in touch with Sarah Stephen on 07484 534 134 or volunteering@chas.org.uk to check availability

What are the benefits to the children and families supported by CHAS?

By selling goods in the shops, you are directly raising the funds that enables us to support children with a life-shortening condition and their family.

What else should I know?

You must be aged 14 or over for this volunteering role. If you are younger, you may be able to volunteer if a parent accompanies you. Please get in touch for more information. We have a full youth policy in place to ensure young volunteers are well supported when volunteering.

We will pay your out of pocket expenses in line with the CHAS volunteer expenses policy.

CHAS is committed to providing a quality volunteering experience to all volunteers, free from discrimination and prejudice. Ensuring that CHAS is an equal, diverse, and inclusive organisation improves the quality of care we provide, helps us reach more families and children, and maximises a wide variety of knowledge, experience and expertise.

We welcome volunteer applications from those who are refugees, asylum seekers, benefit claimants and those with a disability. We can provide more information about your eligibility to volunteer and any reasonable adjustments we can put in place to ensure your volunteering experience is a positive one.  You can contact us on 01577 866065 or email volunteering@chas.org.uk.

What’s the next step?

If you're interested in this role, you can apply online. If you have any questions, please contact the Volunteering Team on volunteering@chas.org.uk.

If you want to talk to someone about your own situation or find out more about our services, please get in touch: