Gift in Wills Telephone Calls

Who will call you?

Our telephone fundraising is done by an agency called QTS Fundraising.

We use a professional telephone fundraising agency to ensure that our calls are the highest quality in terms of the professionalism of the calls, and the safety of our supporters. Calls are recorded for safety and training purposes, and callers are trained to a high standard to ensure all supporters feel appreciated for the way they support.

Using a professional agency also allows us to reach out to more supporters than we could manage in house as we are a team of two in the Legacy team.

QTS is a UK-based agency that specialises in charity fundraising. We've been working with them for many years now and they understand how important our supporters are to CHAS.

How many calls are made to each supporter?

If a QTS fundraiser calls but doesn't get through to you, they'll make a maximum of four attempts to speak with you. They'll make sure to leave sufficient gaps between attempts, so you don't get a rush of calls. If you ask them to call back at a specific time, they will honour this.

Why does CHAS run telephone fundraising campaigns?

We make these calls for two reasons; to sincerely thank our wonderful supporters for all they do for CHAS families, and to ask supporters to consider giving. We're able to raise more vital funds for CHAS families by reaching out and speaking with supporters directly.

We would love to speak to all our supporters ourselves, but we are supported by so many wonderful people across Scotland, and we simply do not have the capacity internally to call everyone we would wish to. We always aim to speak to as many supporters directly as possible, but QTS help us reach more.

Any CHAS supporter can contact us at any time and ask us not to call them regarding fundraising, and we will honour this request. You can also make this request of the QTS caller, and they will pass this information on to our fundraising team.

Why does CHAS speak to supporters about gifts in Wills?

Gifts in Wills fund the cost of care for 1 in 6 of the families we support.

We simply couldn't reach as many families as we do without these incredible gifts. Last year alone, thanks to over 100 amazing supporters, £4million was donated from Wills. It makes a phenomenal difference to what we can achieve each year, now and in the future.

To those wonderful people, thank you.

Many of our supporters choose to give in this way, and we are unbelievably grateful. A gift in a Will is a legacy that lasts beyond your lifetime and is a special show of love for the people and causes you care about in life.

In order to ensure we continue to reach as many families as possible, we want supporters to consider this very special way of giving. We respect every supporter's right to give in the ways they want, so there's never any pressure to give in this way. We just want to connect with supporters who might consider it.

What to do if you do not wish to be called

Simply contact the fundraising team at: support@chas.org.uk With your name, address, and your Donor ID if you know it, and let them know that you do not wish to hear from CHAS via the telephone again.

Is my data safe?

We have gone through a thorough process to select the telephone agency, and data protection was one of our top priorities. We only use secure and encrypted methods of data transfer, and the agency does not hold your data longer than the campaign for which you have been called. We take your data safety very seriously.

How much does it cost?

We only pay for completed calls, which means the agency must speak to the number of supporters we have requested. These costs vary, but we work hard to ensure that the cost of the calls results in a net benefit for our fundraising efforts, which all goes towards supporting CHAS families.

Are calls recorded?

Every call is recorded. This allows us to monitor these calls every week, and investigate any concerns you might raise. It allows us to ensure QTS callers are speaking to our supporters in a respectful, professional, and empathetic manner - with no pressure. We want you to have the best possible experience whenever you engage with us, directly or through our partners.

If you have any further questions or concerns about our June telephone campaign about gifts in Wills, please contact the legacy team at legacy@chas.org.uk.

And thank you for your incredible support!