Talk to us
We welcome hearing about your experience with CHAS. You can share what worked well, thank a member of the team, or suggest improvements. If something hasn’t gone as it should, we also want to hear from you so we can understand what happened and learn and improve.
Share Feedback
You might want to tell us what worked well or share an experience of CHAS, thank a member of the team or make a suggestion.
Send your feedback using the button below - this will go to a monitored email inbox.
Make a complaint
A complaint is when you feel unhappy about a service, activity or experience with CHAS. Anyone can make a complaint. If you make a complaint, we will
Listen carefully
Take you seriously
Be open and honest
Work to understand what happened
Making a complaint will not affect any care, support or services you receive.
You can make a complaint anonymously, but this may make it harder for us to fully respond.
Use the button below to email your complaint - this will go to a monitored email inbox.
How we will respond
We will always try to deal with things as quickly as we can. We will look into your complaint carefully and if it needs more time, we will keep you updated. If you are still unhappy you can ask us to review your complaint again or contact an independent organisation.
Getting Support
We know it can feel hard to raise a complaint.
You can contact us in a way that feel comfortable to you. You can ask us for help to make your complaint or ask someone to speak on your behalf.
Other ways to raise a complaint
You can also contact
For complaints relating to the clinical and care services delivered in CHAS Hospices, independent review is undertaken by Healthcare Improvement Scotland. Healthcare Improvement Scotland Making a complaint about independent healthcare services – Healthcare Improvement Scotland
For complaints relating to the CHAS at Home care services delivered by CHAS, independent review is undertaken by the Care Inspectorate. Care Inspectorate How to complain | Care Inspectorate
For complaints relating to Fundraising, independent review is undertaken by the Scottish Fundraising Adjudication Panel. Scottish Fundraising Adjudication Panel The Three Stage Process – Scottish Fundraising Adjudication Panel
Complaints relating to the handling of a person’s personal information can be reviewed by the Information Commissioner’s Office Make a complaint | ICO
Complaints relating to the legal duties, financial obligations or governance of CHAS, can be reviewed by the Office of the Scottish Charity Regulator. OSCR | Raise a Concern
Your Information
We will keep your information secure, in line with CHAS privacy policy. It will only be used to understand your complaint or feedback and respond to you.