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Rachel House Receptionist

The reception is the first point of contact for visitors so we’re looking for friendly, enthusiastic volunteers who will give them a warm welcome.

The aim of this role is to work within a team to ensure the smooth running of the Hospice reception.

What activities will I be involved in?

  • Answering the telephone and relaying messages, making calls when appropriate
  • Welcoming visitors to the Hospice
  • Opening and recording incoming mail and dealing with outgoing mail in accordance with office procedures.
  • Computer work such as inputting spreadsheets, printing labels, typing rotas, checking emails and updating diaries
  • Photocopying, scanning and filing

What skills and abilities will I need to have?

  • An outgoing and friendly personality
  • Excellent customer service skills
  • Good administrative skills
  • An ability to represent CHAS enthusiastically and appropriately
  • An ability to relate to people of all ages
  • Good communication skills
  • Shared values with the organisation: respect, care, honesty, accountability

How much time should I offer?

We are looking for someone who can volunteer for one half day at the weekend. The time commitment is flexible and can be agreed with your supervisor.

Where is the opportunity based?

Rachel House Hospice in Kinross

What ongoing learning/support/guidance will I receive? 

It’s important to us that you feel happy, safe and confident in your role. As a CHAS volunteer you will be invited to complete a short core learning package that is tailored to your role.

We are always developing new opportunities for volunteers to learn and offer a range of options for volunteers.

What are the benefits to me?

  • Learning new skills whilst having fun
  • Getting more involved and making a real difference to the families of children with a life-shortening condition.
  • Adding to your cv
  • Meeting new people
  • Having fun!

What are the benefits to the children and families supported by CHAS?

The main benefit is that children and families will receive a warm welcome helping them to feel relaxed and welcomed to the Hospice.

Supporting the Hospice Office with administrative tasks helps to ensure that post goes out on time, filing is up to date and paperwork managed appropriately, contributing to the smooth running of the Hospice. In addition to this, Office volunteers are often the first point of contact for families so a friendly, warm response at the end of the phone or in person can help to make a big difference to their stay and overall experience of CHAS.

What else should I know? 

This role requires membership of the PVG scheme (children only). There is a simple form to complete and we will assist you with this. You may already have a PVG form – if so you will only need to complete an update form. The process won’t cost you anything and having a criminal record will not automatically exclude you from volunteering. We will assess each applicant on an individual basis.

We will pay your out of pocket expenses in line with the CHAS volunteer expenses policy

What’s the next step?

If you’re interested in the role you can apply online.



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