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Charity Shop Lead Volunteer

Key holders are shop volunteers who have additional responsibility for opening and closing the shop.

The aim of the role is to ensure the shop is open on time and that the team are safe and confident in their roles, selling as much as possible to raise funds for CHAS until closing time. Every pound raised makes a difference to children and young people with a life-shortening condition. 

What activities will I be involved in? 

In addition to your usual role:

  • Opening and closing the shop
  • Lead and direct volunteer activity and deliver volunteer huddles
  • Maintain shop floor standards for safety and merchandising
  • Manage donations and stock processing
  • Customer service skills and be responsive to customer needs
  • Promote a professional and friendly environment and act to resolve first point of contact customer complaints where appropriate
  • Act as site responsible person and take control in an event which requires safety attention
  • Role specific training including use of the till system

What skills and abilities will I need to have?

  • Outgoing and friendly
  • Good communication skills
  • Ability to work well in a team
  • Good organisational and planning skills
  • Shared values with the organisation: respect, care, honesty, accountability

How much time should I offer?

You can volunteer on any day of the week, in the morning or afternoon. We would usually ask you to donate 4 hours per week but can be flexible.

Where is the opportunity based? 

You can volunteer in any of our shops – we have two in Dunfermline, two in Kinross.

What ongoing learning/support/guidance will I receive? 

It’s important to us that you feel happy, safe and confident in your role. As a CHAS volunteer you will be invited to complete a short core learning package that is tailored to your role.

We are always developing new opportunities for volunteers to learn and offer a range of options for volunteers including our annual Volunteer Gathering. 

What are the benefits to me? 

  • Learning new skills whilst having fun
  • Getting more involved and making a real difference to the families of children with a life-shortening condition.
  • Adding to your cv
  • Meeting new people
  • Having fun!

What are the benefits to the children and families supported by CHAS? 

By opening and closing the shop you are allowing CHAS to stretch their resources and do more. This helps us to raise even more money to fund our vital services that support children and families at difficult times in their lives.

What else should I know?

Volunteers need to be aged 18 or over for this role.

We will pay your out of pocket expenses in line with the CHAS volunteer expenses policy.

What’s the next step? 

If you’re interested in this role please contact Sarah Stephen on 01577 864692 or sarahstephen@chas.org.uk



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