Developments are fast-paced and here at CHAS, we are doing everything we can to maintain operations and keep families, staff and volunteers safe.
We are aiming to keep the hospices open and do to so, we've taken the following measures:
We are continuing to follow all guidance from Health Protection Scotland and have a dedicated preparation and response team overseeing all preparations.
Here are a few of the questions we would like to give you further information about:
We are remaining highly alert as the situation and government guidance evolves, day by day. Wherever possible, we are continuing to run our CHAS at Home and hospice services, however additional measures to safeguard families, staff and volunteers must be taken.
In some instances, therefore, our respite and emergency care services may differ to what you are used to. Please contact your child's key worker with any queries you may have in this regard. Before any visit, we will be phoning you direct and asking a few questions to clarify if you, or anyone in your family, is developing symptoms. You can also expect a phone call on the day of your visit.
We will not admit anyone with suspected or confirmed Coronavirus. This is why you'll get a pre-visit phone call and another call on the day of the visit. However, we are working to equip ourselves with the resources and procedures to ensure we can deliver care in an emergency or an unplanned situation should that arise, in line with NHS guidelines.
If a child develops symptoms within Rachel or Robin House they will be cared for using appropriate PPE and supported to go home if and when they can. We do this in conjunction with advice from Public Health Scotland.
We will be contacting you before any planned visits and if you or anyone in your family have any symptoms, we will look at alternative ways of delivering your care. We also phone on the day to check in.
We are remaining extremely vigilant and the situation remains unpredictable but we continue to run the service as normal. Currently, we've updated staff working arrangements and minimising footfall in the hospices as well as limiting deliveries to keep the families, staff and volunteers safe. Should the virus continue to spread, we are focusing on contingency plans for responding to a range of potential scenarios and will update you regularly.
We want to support you through this and if you have any questions about your support from CHAS, please contact Rachel House on 01577 865777 or Robin House on 01389 722055 and ask to speak to a Charge Nurse or Nurse Manager. For any questions about symptoms please contact NHS24 on 111.