Privacy Policy

Access to and use of this site is provided by Children’s Hospice Association Scotland (CHAS). Scottish Charity number SC 019724.

Personal Information

CHAS is registered with the information commissioner in the UK and is legally bound by the Data Protection Act 1998. We are legally bound to hold the information securely and only use the data for the purpose it was requested

Personal information is anything which enables us to identify you in some way. We may ask for your personal information to enable us to contact you in the following ways:

Action: Subscribe to our E-Newsletter

Information Requested: Full name, email address.

How we will use your information: Email you our twice-yearly supporter e-newsletter.

Action: Help us by donating.

Information requested by third party provider PayPoint.net: Name, address, contact number and email address. Company name (if applicable) and payment information.

How we will use your information: Post a copy of our twice-yearly supporter newsletter/ Post our direct mail appeals.

Action: Contact CHAS

Information requested: Name, phone, email address.

How we will use your information: To deal with your enquiry.

Action: Online Shopping

Information requested: Name, email address, phone number, billing address, delivery address, payment details

How we will use your information: To process your order/ To keep you informed of special offers or discounts/ For marketing purposes including the CHAS Christmas brochure.

Financial Information

All online transactions are processed securely by PayPoint.net a third party secure payment platform which handles the capture, authorisation and settlement of credit and debit card payments.

How to opt-out of receiving information

You can request to opt out of receiving information from us at any time by contacting us at Head Office, Canal Court, 42 Craiglockhart Avenue Edinburgh EH14 1LT info@chas.org.uk or call 0131 444 1900.

Requesting a copy of your information

If you would like to receive a copy of the information we hold on you or correct any errors please contact us via the details provided below.

Third Party links

This policy does not apply to third party websites that we have recommended for further information. We would advise that you check the privacy policies of other websites before providing any information about yourself.

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

enabling a service to recognise your device so you don't have to give the same information several times during one task.
recognising that you may already have given a username and password so you don't need to do it for every web page requested.
measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.

The website uses two cookies for Google Analytics and Online shopping. Further details on what this involves are provided below.

Online Shop

The website will use one session cookie that is deleted when the browser is closed which is required to allow use of the online shop. If you disable cookies then the shop will not function.

Google Analytics

The website does not capture or store personal information, but merely logs the user's IP address which is automatically recognised by the web server. This is used to record the number of visitors to our site.

Our use of cookies

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

For more information about Google Analytics visit the Google Analytics website.

Removing and disabling cookies

If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the CHAS website.

Changes to the website

Access and use by you of this site constitutes acceptance by you of this privacy policy. You should visit this page regularly to check the latest version of this policy which is regularly reviewed and updates may be made at any time.